I hadn’t always planned to be a travel agent. In fact, I had gone through quite a few different career paths before landing where I am. I just knew from the moment I came home from my European Escapade, what I was doing just didn’t feel right. I’d had a taste for what was out there and I wanted more. Being that I am a slight control freak with OCD like tendencies, working in a role
where I need to focus on detail and planning seemed to fit me to a T. I changed to the travel industry because I love what travel gives us; the opportunity to experience different cultures and meet people from all walks of life, to explore new territory and, if you are anything like me, you come back with a new understanding of yourself.
To me, this job is not about what cheap deals I can get. This job is about what it could do for me; what it could offer me in terms of knowledge, growth and leadership. Sure, the incentives are a nice touch, but they don’t come without hard work. These trips are like our version of an excursion. Instead of being taken to an art gallery or to a coin factory, we are taken to places all around the world to learn more about what we are selling and who our suppliers are so we can give the best possible information to our customers.
At the moment, there are a lot of TV ads out there that are devaluing the travel agent service as ‘you can book everything yourself online’. Now, I completely understand customer choice, I respect customer choice, but one thing I don’t like is when people try to compare us to the internet. I don’t believe by any stretch of the imagination that agents and the internet are one in the same. I can give my customers something that an internet website can’t, me. I can give them someone who is qualified and trained to know how to book holidays, someone who can put together those tricky flight itineraries that make most people pull their hair out but most of all I can give them a human who cares about their holiday and understands that each individuals needs are unique. I can give them someone they can call with crazy questions about visa protocols they don’t understand, someone who will sit with them and go through each part of their holiday step by step to make sure it’s just right. I can give them someone who will happily give up a few hours of their day off to come in and answer questions or fix a problem with no hesitation. No internet site can offer you that.
This job is something that I am passionate about and can happily say I love being a travel agent. I love the places I get to learn about, the clients I get to share some amazing experiences with but most of all I love that I get to work with some of the most incredible people. I am so excited about my travel agent journey, I have already made some amazing memories and I can’t wait for what’s next.
“Take only memories, leave only footsteps”